Returns & Exchanges
Your satisfaction is very important to us!
If you are dissatisfied with your item please contact us within 14 days of receipt of item and we will make arrangements to either refund you the cost of the item less shipping and a 20% restocking fee or place a new order for you. Due to the handmade nature of these products, the items must be returned in original condition, with original hang tags at the purchaser's expense before any refunds will be determined and issued.
We apologize, no refunds can be given on custom items, so please make sure you are certain of your choices when placing the order. We do not accept returns of items from collaborations. all sales are final.
Items that are lost or damaged during transit
If your package is damaged you should notify us immediately and we will work with you to resolve the issue. If your package is lost, we must wait 21 days within the US and 45 days internationally before a claim can be started. Once an insurance claim has been resolved, a new item will be created and shipped at no extra cost.
Thank you so much for the beautiful cape, thoughtful customer service, and handling all of my questions and concerns with love and care. I really love your imaginative children's capes and am extremely grateful to have gifted this to my niece for her birthday. Thank you!