Shipping and Policies
LOVELANE ships USPS Domestically. USPS Priority Orders come with $100 Insurance included. If you would like more insurance, please contact us prior to placing your order. First Class Shipping does not come with Insurance. Please contact us prior to placing your order if you would like to purchase insurance.
Due to the handmade nature of our products, some items purchased may be on backorder and delayed. In-house processing time will vary by season. Expect 5-10 business days on average. During peak seasons, processing time may be approximately 2-4 weeks. Upon shipping, you will be emailed with a tracking number. Addresses cannot be changed after the order is placed. A new order must be placed. We will cancel or refund minus shipping cost if item has been shipped. If you would like to expedite your order, or need it by a certain date, please contact us to make arrangements before placing your order. We try to accommodate every request. Expedited orders shipping 2nd day Expedited Priority will ship upon this time frame post standard production time. Please contact us before placing you order if overnight shipping is needed or we may not be able to guarantee it's on time arrival. Please note deliveries are not guaranteed on weekends or holidays. If you see your order has been shipped, however your order is lost in the mail, please contact the USPS and begin a claim before contacting us.
International orders ship via USPS unless you choose another option at check out. International Priority/Priority Express come with $100 US insurance. International First Class DOES NOT INCLUDE INSURANCE. If you would like additional insurance, please contact us prior to placing your order. Processing time is up to 10 business days or more depending on the Customs policies of you region. This does not include U.S. observed holidays. For tracking information please visit usps.com with the tracking number provided to you via email upon shipment. Once the order has left the United States processing centers, we are unable to see or track it's progress. If you need to see tracking the entire time from the US to it's destination, please contact us before placing your order. Please allow 15 business days for delivery transit time. Lovelane is not responsible for delays due to customs or for any customs duties or tariffs that may be imposed. Please check with your local customs office about rules and regulations that may apply to you. If a package is marked delivered we are unable to contact your local postal service and filing claims are the responsibility of recipient. We are not responsible for replacing international packages marked delivered.
Items that are lost or damaged during transit
If your package is damaged, you should notify us immediately and we will work with you to resolve the issue. If your package is lost, we must wait 21 days within the US and 45 days internationally before a claim can be started. Once an insurance claim has been resolved, a new item will be created and shipped at no cost to you.
Custom orders and L.L. Limited Collection
As all of our products are handmade, any custom order is non-returnable and non-echangable. Custom colors and pieces take 2 weeks on average, however can take up to 4 weeks to process before being shipped. L.L. Limited pieces are sample costumes, colors or limited run non-permanent additions. They can be exchanged for shop credit.
Exchange or Return
We do accept returns of re-stockable items with a 20% re-stocking fee to be deducted from your refund. Items must be unworn with tags. Please email first and receive an RA number before returning items. Customer is responsible for return shipping cost. Please be prepared to provide a paypal email or account to purchase shipping for your items if exchanging. Exchanges may take up to 7 business days to process once received. If return is because of item defect, please email first to obtain further instructions. We do not accept returns of times from collaborations. all sales are final.
Coupon Codes and Discounts
Coupon codes cannot be combined. Coupon codes cannot be used on already discounted items in the store. Coupon codes do not apply toward custom items or past purchases.
I LOVE IT! Purchased for my 5 yr old and she absolutely loved it. "It's so beautiful" her words when she saw. Product is made of a nice weight of canvas so will stand up over time. The tiara is adjustable so can fit a range of sizes. She wanted to pack the tiara and take with her the day we opened it. Loved it so much had to go back and order the Moto hat!