All orders under 75$ retail and under are shipped USPS 1st class. You may choose to upgrade to Priority. Orders over 75$ are shipped USPS Priority, with tracking. Due to the handmade nature of our products, some items purchased may be on backorder and delayed. Processing time will vary by season. Expect 5 business days on average. During peak seasons, processing time may be approximately 2 weeks. Upon shipping, you will be emailed with a tracking number. If you would like to expedite your order, or need it by a certain date, please contact us to make arrangements before placing your order. We try to accommodate every request. Expedited orders shipping 2nd day Priority and overnight that are received by 2:00 pm EST Monday through Friday will ship the same day. Please note deliveries are not guaranteed on weekends or holidays.
International orders ship via USPS. Processing time is up to 10 business days. This does not include U.S. observed holidays. For tracking information please visit usps.com with the tracking number provided to you via email upon shipment. Please allow 15 business days for delivery transit time. Lovelane is not responsible for delays due to customs or for any customs duties or tariffs that may be imposed. Please check with your local customs office about rules and regulations that may apply to you.
Items that are lost or damaged during transit
All orders over $100 in the US are shipped with insurance (if you are an international customer and would like insurance please contact us for a quote). If your package is damaged you should notify us immediately and we will work with you to resolve the issue. If your package is lost, we must wait 21 days within the US and 45 days internationally before a claim can be started. Once a claim has been resolved, a new item will be created and shipped at no cost to you.
I LOVE IT! Purchased for my 5 yr old and she absolutely loved it. "It's so beautiful" her words when she saw. Product is made of a nice weight of canvas so will stand up over time. The tiara is adjustable so can fit a range of sizes. She wanted to pack the tiara and take with her the day we opened it. Loved it so much had to go back and order the Moto hat!